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"Oops. Looks like there's no internet connection" when trying to download a clock face on Charge 5

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‎12-30-2022 07:11 - last edited on ‎12-31-2022 03:30 by Fitbit Moderator

‎12-30-2022 07:11 - last edited on ‎12-31-2022 03:30 by Fitbit Moderator

Hi all, I got a charge 5 from santa having previously used another brand of tracker. Im so frustrated, my app doesnt show wifi settings on the watch tile, it just keeps saying oops no Internet connection. Ive tried all the suggestions i can find but nothing is working, id like to change my watch face but it simply wont let me connect the tracker to the internet.. any suggestions before i pull my hair out!  thanks

 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎12-31-2022 03:30

In response to divechick

‎12-31-2022 03:30

Hi there, @divechick. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Aquahonoredhi Thank you so much for your help!

 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

 

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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5 REPLIES 5

‎12-30-2022 15:47 - edited ‎12-30-2022 15:49

‎12-30-2022 15:47 - edited ‎12-30-2022 15:49

To change the clock face, you must use the Fitbit app on a device already connected to the Internet. You are not able to change the clock face from the watch itself. 

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‎12-30-2022 23:40

In response to Aquahonoredhi

‎12-30-2022 23:40

yes, but i cant get the watch to show me the wifi settings on the app to connect the watch 

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0 Votes

‎12-31-2022 03:30

In response to divechick

‎12-31-2022 03:30

Hi there, @divechick. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Aquahonoredhi Thank you so much for your help!

 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

 

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎01-01-2023 07:00

In response to MarreFitbit

‎01-01-2023 07:00

thanks i will look into that. and get back to you if im successful. 

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‎01-01-2023 07:11

In response to MarreFitbit

‎01-01-2023 07:11

FANTASTIC!  turned off my private DNS it all worked... got face changed.. brilliant thankyou.. was about to return my watch to the shop... yay.. sorted. 

Best Answer