help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

very inaccurate HR reading in charge5 vs charge4

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-07-2022 21:24

‎11-07-2022 21:24

hi,

i have been using fitbit charge4 for over 2 years and never had any issues. its hr tracker/monitor has been very reliable and consistent. i recently moved to charge5 last week but charge5 is very very inaccurate for hr tracker/monitor. 

i have restarted/updated/cleaned/updated the fitbit app/firmware on my charge5, but the hr tracker still remains inaccurate.

 

as an experiment, during the same treadmill workout session, i wore my old charge4 on the dominant hand and the new charge5 on the non-dominant hand (and sync'd the devices to different phones). i wore both devices 2 fingers above wrist bone (as recommended by fitbit).

 

the results are as follows (please see attachments below) -

charge5 is inconsistent in tracking the HR and drops the reading very often

charge4 is able to consistently track the HR during the entire workout session

as a result - charge4 had different hr/peak/cardio/zone mins tracking compared to charge5 - which totally defeats the purpose of using the new charge5 tracker!!!

 

fitbit charge4 tracker -

fitbit_charge4_treadmill.jpeg

 

fitbit charge5 tracker -

fitbit_charge5_treadmill.png

 

so fitbit - my questions - 

1) what is the workaround for this inaccuracy for charge5?

2) please recommend some workaround other than - restart device/app/update firmware/wear snugly/wear 2 fingers above wristbone etc. I have tried all these recommendations and charge5 continues to be very inconsistent compared to charge4!!!

3) if this issue continues, then there is no point upgrading to charge5. so what is the remedy here? is there any return/moneyback policy on this device (in case i ordered it from amazon etc.)? 

 

charge5 hr tracking has been a disappointment. so please let me know what the next steps should be!

 

thanks ...

z  

 

 

Best Answer
0 Votes
0 REPLIES 0