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walking being recorded as elliptical

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‎01-05-2023 13:44

‎01-05-2023 13:44

I got my Fitbit Charge 5 a week ago, everything was recording correctly.  But today I completed 2 walks  - the first walk recorded as Elliptical - how do I fix?  The second walk didn't record at all -- why not?

 

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‎01-06-2023 03:28 - edited ‎01-06-2023 03:31

‎01-06-2023 03:28 - edited ‎01-06-2023 03:31

@CallieGo Welcome to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. As it sometimes works wonders, I'd suggest to restart your device following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait around 10 seconds to see if the Fitbit logo appears.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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