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why do I have 2 accounts, and how do I integrate them?

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‎01-19-2024 11:09

‎01-19-2024 11:09

I am not the most cyber literate person around, so if anyone has instructions for me, pls explain like I'm 5.

I recently changed over to Google, on my google phone. I gave my gmail account, as it would not accept the email I used previously. I noticed that my previous data was gone, and I figured that was just the cost of doing business with Google. This week I did not receive my weekly report, so I went onto my PC to get a closer look at my dashboard. Sure enough, it stopped on the date I changed over to google. I am informed that this account is someone else's. (mine!)

Also, I am now wondering what the password is for the FB on my phone! I'm afraid to log out, for fear of losing my current account.

Help!

 

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‎01-19-2024 11:18 - edited ‎01-19-2024 11:21

‎01-19-2024 11:18 - edited ‎01-19-2024 11:21

@Shirleyyujest 

Did you move your Fitbit account to Google or setup a new account?

If you moved your account, log of of the Fitbit app on your phone and log in using the Sign in with Google option:

gdio53_0-1705691677640.jpeg

You should also sign in to the web Dashboard using Continue with Google:

gdio53_1-1705691894957.png

 

 

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

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