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Account Issues - Charge 6 replacing Inspire 2

I bought a Charge 6 to replace Inspire 2 that now has bluetooth issues.  I go to add the Charge 6 and it won't let me without migrating.  I try to migrate and it says I already have a google fitbit account.  I log into fitbit with the other mail address and it has the old email address as my email address but it says it is  GOOGLE account created Nov. 2023. 

What do I do now????? 

Ron Osborn

 

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1 REPLY 1

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer