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App registered wrong steps for yesterday and no walk

‎01-17-2025 03:19

‎01-17-2025 03:19

I wonder if anyone can help. Last night my Charge 6 was showing 8000 and something steps, but today my app is only showing that I did 2329 steps, and is also not showing my walk which was definitely tracked on my device. 

I did a search on here and have tried un-installing and re-installing, updating, restarting my iphone etc but it is still wrong. Everything else, including my steps so far today are correct and my device has/had plenty of charge. I almost always have the app open on my phone but I can't be 100% sure that it was yesterday. 

Does anyone know of another potential fix, or if not can I manually add the steps back in somehow? Thanks

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‎01-17-2025 12:33

‎01-17-2025 12:33

@EstelleB You can add the steps back as "log an activity" by providing the (approximate) time, duration and mile.  (You can Google for a calculator to work out how many miles can equal how many steps and update FB app accordingly.)  The FB app will auto calculate the equivalent steps and calories burned.  That's what I've been doing when I noticed inaccurate step counts during my walks.  Sometimes, annoyingly, manual adding activity or editing workouts won't save.  It seems to be working recently for me though.

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