App won’t let me add a manual walk.

[JudyYoung]

I was walking and my App stopped tracking. I tried to restart while on the walk and it wouldn’t start. When I was done I tried to add the walk manually and it wouldn’t do it. Thanks for your feedback.

[RiekoC]

Hello @JudyYoung 

Please let us know how you tried to manually add your walk and what you saw when you tried this.

[JudyYoung]

Hello, 

I tried to add it with the plus sign at the bottom. Manually add activity and nothing happened. I tried it several times. I then went to add walk again and it didn’t work. Tried to restart the App but it still wouldn’t work. Then this morning tried to add my walk and it worked. I just tried to manually add an activity and it worked. 
This new App has a mind of its own. All is working now.

[RiekoC]

Hello @JudyYoung 

Thank you for letting us know that you're able to manually add your walks now.

I'm not sure why it wasn't working before. It's so perplexing when we see these "1-off" incidents that seemly resolve on their own.

[JudyYoung]

Thank you, good to know it’s a one off.

[giggliechick01]

I’m experiencing this. Did you do anything at all? I have tried to delete and reinstall the app and nothing seems to work. 

[RiekoC]

Hello @giggliechick01 

By any chance, are you an iOS user? I think that this is an issue that iOS users are experiencing. 

[giggliechick01]

Yes I am an iOS user. 

[RiekoC]

Hello @giggliechick01 

Thanks for confirming you're an iOS user. This does appear to be an issue that is affecting iOS users. 

I believe that the team is aware of the issue and has been working on fixing the problem. However, we haven't seen a timeline for the fix.