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Charge 6 - Bluetooth Disconnects

yesterday - last edited 4 hours ago by Fitbit Moderator

yesterday - last edited 4 hours ago by Fitbit Moderator

Since the latest Fitbit app update the Bluetooth keeps disconnecting. I have tried all the troubleshooting tips and nothing works long term. When I get it to reconnect it stays connected as long as I don’t close the app on my phone. If I close the app on my phone the Bluetooth disconnects again. This is beyond frustrating!!

 

Moderator edit - updated subject for clarity

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11 hours ago

11 hours ago

I'm having a similar problem. Every time I start an exercise, it asks me to reconnect or says "iPhone equipment disconnected". I also have to constantly do a manual sync and often end up with steps not being recorded while I move, or there being discrepancies between phones and watch. Sometimes the app will re-sync and take a few hundred steps off me.

This poster had the exact same issues and it looks like they never got solved for her: https://community.fitbit.com/t5/Charge-6/Charge-6-disconnects-Bluetooth-from-iPhone-every-time-I-ini...

I've had nothing but problems with the device, and the help is very poor.

This will be my last Fitbit.

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