Broken Charge 6 after a few months and waiting weeks for label to send it for inspection

[FitbitUser0810]

I reported via live chat that my Fitbit Charge 6 stopped working and it was only around 5 months old.  I was asked for my postal address so that a label could be sent to me so I could send it to Fitbit for them to inspect it.  I have been waiting for the label for 3 and a half weeks, no sign.  Why did I subscribe to the Fitbit app and purchase the Fitbit when clearly I won’t have use of it for at least 2 months, if not longer.

[Odyssey13 · Accepted solution]

Get back with support and give them your case number and any information you have.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Crazo]

I'm having similar issue, bought in March and since 1st May trying to get a replacement. They've just replied saying I have to wait for a label..

[RiekoC]

(deleted and reposted in different thread)