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Can Can I call Fitbit for a replacement charge 6?

ANSWERED

‎10-29-2025 13:10

‎10-29-2025 13:10

Charge 6 not working well. Went to Best Buy where I bought it and they said to call Fitbit as it’s under a year old. What number do I call please? Many thanks 

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‎10-29-2025 13:53 - edited ‎10-29-2025 13:54

‎10-29-2025 13:53 - edited ‎10-29-2025 13:54

Hi @Bitman350    Please contact Support for any warranty issues.  The Support tech will ask about your issues.  They might have troubleshooting solutions to help you.

If the tech asks for the serial number, and you don’t have the box, remove the bottom band.  It is on the pebble.  It is a string of 12 letters and numbers.  It is also on the box.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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2 REPLIES 2

‎10-29-2025 13:53 - edited ‎10-29-2025 13:54

‎10-29-2025 13:53 - edited ‎10-29-2025 13:54

Hi @Bitman350    Please contact Support for any warranty issues.  The Support tech will ask about your issues.  They might have troubleshooting solutions to help you.

If the tech asks for the serial number, and you don’t have the box, remove the bottom band.  It is on the pebble.  It is a string of 12 letters and numbers.  It is also on the box.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎10-29-2025 16:21

In response to LZeeW

‎10-29-2025 16:21

Thank you
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