Can't cancel a child account to move the main account to Google

[Tigermeep]

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Tigermeep

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Cannot delete child accounts so cannot move to Google

‎I have a charge 6 and was trying to sink it to my new android S25 phone. I cannot add the device because I'm being forced to switch the account to Google. It will not let me do so because I have child accounts.

Neither of these accounts have been used in years, however I have marked them for delete and they sit in pending deletion.

I am unable to complete the move to Google so cannot sync my Fitbit to my new phone

Édition du modérateur : précision de l’objet de la demande

[DavidFitbit]

Hi @Tigermeep, welcome to  the Fitbit Community! It's great to have you here!

Let me explain to you what may be the reason the child accounts associated your Fitbit account haven't been deleted yet.

We provide a time frame to completely delete an account due to certain reasons. If you change your mind, you have 7 days to recover the account. To do so, switch to kid view in the Fitbit app and tap Recover.

For more information about the time frame and reasons, see How do I delete my Fitbit account and service? > How long will it take to delete my Fitbit account?

[Tigermeep]

The frustration is that I absolutely am not activating the child's account. They don't even have the Fitbit anymore.

[LZeeW]

@Tigermeep   As of right now, Fitbit doesn't deactivate inactive accounts, only by users following the steps to delete them.  My son stopped using his Fitbit years ago, but never deleted his account.  He is still on my Friends list, but with no activity.  It doesn't matter that the children don't have the Fitbits.  I think the deletion process must run its course.