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Can't connect Fitbit 6

I have had a Fitbit3 and Fitbit 5 in the past and recently got a Fitbit 6.  When I log into my Fitbit account on my fully updated Samsung S23+, it asks me to sync with my Google account.  I try to do that and it says that the Google account is associated with a different Fitbit account.  I have only ever had one Gmail account in my life.  If I log out of Fitbit, the app brings me to the screen where I have to click Agree to continue.  When I do, a popup saying "An unexpected error has occurred" shows up.  My fitbit device has never gotten past the Download the Fitbit Mobile App screen, even though I have downloaded the latest version.  I contacted Fitbit support 4 different times and nobody was ever able to resolve my issue.  This forum is a last ditch attempt before I return my Fitbit 6 and never purchase another Fitbit device.

 

 

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Hello @RogerT33 

I moved your post from the Android platform forum to the Charge 6 product help forum.

Hopefully, someone here will be able to help you with your issue.

Rieko | N California USA MBG PE

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