Can't get any customer service from chats. I haven't a clue what to do now so I'm posting here.

[JumpingFovie]

I live in Canada.
I bought my first Fitbit Versa in 2018. It was problematic from the beginning.
I got a Versa Lite discount in February 2020.
The replacement device failed in May 2024 and I was given the option to buy with a discount because mine was out of warranty.
I could only afford to buy a Charge 6 on May 23, delivered on June 3rd. I definitely need the watch proper, not merely a tracker.
But my disappointment in the Charge 6, vs. my Versa, and trouble enrolling in Premium after going through so many devices in such a short time makes me frustrated with the general lack of care from Fitbit.
I requested a refund on June 5th, 2024.
It's the end of June and I still can't get a return label with the correct address. It'll be a month soon. I feel like I was just being passed from person to person, each with an aim to stall the process of getting a return label. I'm beyond annoyed.

1st request
Case #***
June 5, 2024
Chat initiated at 6:07 pm
Label sent immediately with a wildly incorrect return address.

2nd request
Case #***
June 5, 2024
Chat initiated at 6:32 pm
Label promised within the day.

3rd request
Case #****
June 15, 2024
Chat initiated at 6:43 am
Label promised shortly, in few hours

June 26th - no label.

Moderator edit:  removed personal information

[JuanFitbit]

@JumpingFovie , A warm welcome to the Community! Thank you for sharing your experiences and information. 
I apologize for the inconvenience. I verified with Support and they confirmed that the return label was sent.  

Could you please check on your spam/junk folder. Sometimes our messages are redirected there. 

If you cannot find it there, please fill up this form so that I can investigate further and assist you with this. 
Be aware that this form is for your use only. If other users try to use it, or fill it with their info, they won't get any assistance. 

Please let me know if you used the form or not. 

[JumpingFovie]

Hi Juan,

I completed the form. I received only one label on the 5th. It had a US address in the sender info. I've looked in all my email folders and nothing comes up since.