Can’t pair new Charge 6 Fitbit with phone

[vidablue]

Tried all recommendations posted on here. Just purchased today. Frustrating nothing working

help

[EstuardoFitbit]

Hey there @vidablue, mice to see you around! 

Thanks for bringing this to our attention. Let's try to get you back on track.

Let's start by trying some basic troubleshooting steps:

• Restart your device.

• Restart your phone.

• Make sure the Fitbit app is updated.

• Ensure no other Fitbit devices are currently paired with your phone.

• If you have any other device set up in the app that uses the Gallery app, please remove it from the app.

• Make sure your phone is running the latest operating system (OS) version.

• Then, try the steps provided here.

[vidablue]

Did all that more than once. Not working yet

[gdio53]

@vidablue 

Are you trying to pair through the phone's Bluetooth settings, or using the Fitbit app on the phone?

What phone do you have?

[vidablue]

I have iPhone. I was trying to pair with Bluetooth. I have charge 5 and had no presetting up. I cancelled that one but can’t get this one going

[gdio53]

You need to use the Fitbit app to setup the new tracker.

Have you migrated you account to Google?.  You need to login to the Fitbit app using your Gmail address.

Once you've logged in, tap on the battery icon at the top left.  On that page at the bottom, select Add new devices and select Charge 6.  Follow the prompts to setup the device.

[mardelcaribe]

I keep getting an error message after about five minutes of the screen saying "Searching for your Charge 6." 

"Oops something went wrong. Please try again."

I have done all of the above troubleshooting, resetting, unpairing, repairing.

[RiekoC]

Hello @mardelcaribe 

 I know the recommended troubleshooting includes turning Bluetooth off, then back on. Several users, including myself, found that turning off both Wi-Fi and Bluetooth, then turning them back on helped to connect the Fitbit device with the app. 

[mardelcaribe]

Thank you for your help. I tried that just now but it didn't fix it.

[RiekoC]

Hello @mardelcaribe 

That's disappointing to see that it didn't work. 

You're trying to pair a new Charge 6 to your phone, correct? Are you an Android or iOS user and what phone are you using? 

[mardelcaribe]

I have an iphone 12. I bought Charge 6 less than two months ago, and it was working fine. Saturday it no longer connected to my phone. It also doesn't restart steps everyday. So today it says I have 53,000 steps. It also no longer auto tracks excercises, keeps stats such as active hours, and it charges only to 94%. I had an IM convo with Google/Fitbit, and he couldn't fix it, so he said he'd escalate it, and they'd get back to me. I can't return it to the store since it's past 30 days. 

[RiekoC]

Hello @mardelcaribe 

Thanks for the clarification and additional info.

Please see this thread (<-- click). One of the users has an iPhone and had problems syncing with the app. They described the steps they took to get it syncing again. Maybe it will work for you, too. 

[mardelcaribe]

Thank you. I read through all of them and have tried all of those.

Then yesterday morning, I woke up and noticed that the stepcount had reset after a week of aggreggating. 

I tried pairing device to phone and bluetooth, and it finally worked.

All I can think of is that when I go to work, my phone syncs to wifi there, and when I get home, it syncs to my wifi. The device seems to have gotten confused.

It was terrific of you to send this thread.

Thanks again.

Amy