Can't re-add my Charge 6 Tracker to the Fitbit App

[BarnicklBill]

My Charge 6 quit syncing with my app about 4 days ago. As part of the "Solution" I deleted my current set up, app and started over. Now, I can't re-add (pair) my tracker. I get an error message "Something Went Wrong..." I am out of commission until I find a fix. Anyone else experiencing this problem? Know a solution?

[RiekoC]

Hello @BarnicklBill 

There is currently a known issue with syncing Fitbit devices to the app for some Android users. See message from Fitbit Support page below.

So far, I haven't see a timeline for the fix.

At this point, there isn't any troubleshooting that we can recommend since the issue is on the Fitbit side.

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Edited to add:

Please see the Moderator's post from today (29 Oct 2024) on this thread (<-- click link). She states that the fix is rolling out in app version 4.28.2.

The app updates usually roll out in waves. Keep checking the Play Store for the update and install it when it's available for you.

If you're still seeing the syncing issue after installing the update, please let us know.