Cannot find the ECG app

[Deleted]

Hello,

After initializing my Fitbit Charge 6, I promptly updated the firmware as prompted.

However, I'm encountering an issue where I can't locate the ECG app, even though I reside in Italy, which is designated as a supported country for the ECG app.

I've attached a screenshot displaying all the available Fitbit apps in the Gallery for reference

[RiekoC]

Hello @Deleted 

You might want to confirm that your location is correct in the app. 

• Tap on the You tab in the Fitbit app
• Select "Personal Profile" or tap on the tile with your name
• Confirm Location is correct. If not, correct it. 
• Return to the Today tab and do a sync

You might want to also confirm your phone settings have Location enabled in the Fitbit app permissions.

[Deleted]

I followed your instructions and indeed it automatically downloaded and installed the app. The problem though is only postponed because when I attempt to launch the app from the device, this screen appears on the Fitbit app, which says the functionality is not supported in my country. 

 

[Deleted]

Just to add more context:

• Already tried reinstalling Fitbit app
• Already tried reinstalling ECG app
• Provided location permissions to Fitbit app
• Location inside You tab is set to Italy 

 

 

 

[Gr4ndp4]

Hi, @Deleted, can you tell us precisely where you are in Italy?

Cheers