Cannot pair Fitbit Charge 6 with phone

[AMS54]

I also could not get my Charge 6 to turn on.  I tried all the suggestions mentioned in this forum.  I also must have reinstalled the app 6 or 7 times.  I finally called the helpline, and they were very helpful!

A software update should have loaded when I charged up the Fitbit the first time,  but didn't.  I tapped the battery indicator on the top left corner of the app and was prompted to start the update.   Everything is working!

Moderator edit: Subject for clarity.

[RodrigoMFitbit]

@AMS54 Welcome to the forums. Thanks for your posts about the Charge 6 not booting up. I am glad to read that support helped you out. Thanks for sharing, that will certainly help other users out. Have a good one!