Charge 6 - Battery charging always stalls

[SandraDfit]

Since I got my Charge 6 (less than two months ago)it has been inconsistent when charging the battery. Sometimes it charged quickly to full charge, sometimes it took a long time, and sometimes it stalls at 30 to 50% and won’t charge further. Now it seems to happen most times and I have to disconnect and try again later multiple times to get a full charge. Any ideas or do I have a faulty battery?

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @SandraDfit! A warm welcome to the Fitbit Community!

Thank you for letting us know about this situation and for all your efforts.

I recommend you try to restart your Charge 6: 

1. Connect your device to the charging cable. 
2. Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.
3. Another way to restart your device is to unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval and then wait 10 seconds until the device restarts.

Please follow the tips from this article too: Why isn't my Fitbit device's battery charging? 

[Sophiel0306]

Mine is the same! My battery will not charge past 45% but my device is only a few months old as I got a replacement when the old one stopped working. 
I’ve tried all the cleaning stuff, I’ve tried restarting the device multiple times. It just will not charge past 45%.

[SandraDfit]

I may have figured a solution. The one time I was able to get 100% was charging in my car. So I thought maybe it’s the type of charging base. When I use a one connection usb base, I can get a full charge. If it’s a multi-port base, it will not charge fully.