Charge 6 - Battery short life

[Avyai]

My Fitbit Charge 6 Drains battery like crazy, less than 5 minutes off of the charger and it goes from 100 to 0. 

I read online that i can take it into the ocean, and wash it off when i get back to land, so I did that twice. I believe that something might have gone wrong when I did it the second time, because ever since then the battery just doesnt stay on for longer than 5 mins.

I've tried rebooting it, restarting it and done whatever i could with the app. Is there a way to fix this?

Moderator Edit: Clarified subject

[RiekoC]

Hello @Avyai 

Since you've already tried the recommended troubleshooting without success, the next step would be to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

[Avyai]

Thanks a ton Rieko!

[RiekoC]

You're welcome @Avyai .

Although it shouldn't be this way, you will need to be your own advocate with Support. Keep following up with them until you get satisfactory resolution. Also, make sure that you keep track of your original case number.