Charge 6 - Connection problem

[Bpfincastle]

Fitbit charge 6 will not sync to android phone both appear to be working properly and are fully charge but fitbit says it can not find phone.

Moderator edit - updated subject for clarity

[Dawn2007]

Good morning @Bpfincastle ,

Most of the time it will fix itself within a few minutes.

If not restart the Charge by going to settings.

I also restart my phone.

If these steps don't help, log out/back in. 

If still not working, uninstall and then reinstall.

Good luck!

Dawn2007

[MarioSFitbit]

Hi @Bpfincastle and warm welcome to the forums. @Dawn2007 It's nice to see you around and thank you for the advice!

I appreciate your message, and I'm sorry to hear that your Charge 6 is not syncing with your phone. This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

If you already tried the previous steps, and the issue is still not resolved, let me suggest you to try to set up (as a new device) your Fitbit Charge 6. 

• To do so, please follow the steps shown here: How do I set up my Fitbit device?
• If you encounter issues with your Fitbit device setup, refer to Why can't I set up my Fitbit device?

[Dawn2007]

Thank you @MarioSFitbit for the links.  I have only had to do this once in the years I have had my Charge 5 and 6 but it was a pain to find the links.