Charge 6 - Data discrepancy after syncing

[sundown4]

We have just purchased a Fitbit Charge 6.
We have a Samsung S24 phone and iPad Air.
We have downloaded the Fitbit App on both devices.
When we open Fitbit App on the S24 we open the menu that shows Devices etc . At the top
it says Connected to Fitbit and under Devices
It shows Charge 6 (Synced just now)
Under Add Connections it shows Phone.

When we open the Fitbit App on the phone, the number of steps shown is not the same as on the Charge 6.
We have un-installed the Fitbit App and Reset the Charge6 numerous times.
Any help resolving this would be appreciated.
Thanks.

Moderator edit: updated subject for clarity

[DavidFitbit]

Hi @sundown4, welcome to the Fitbit Community! It's great to have you here!

Thank you for the details about the discrepancies you are experiencing. Let me help you understand why your devices are showing uneven data.

If below the section "Add connections" you find the option to add a phone, that means you are able to add the MobileTrack feature. Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. 

Make sure MobileTrack is not setup because this may cause some discrepancies in the number of steps displayed. However, if you are interested in tracking your steps also with your mobile, you can take a look at How do I track my steps with Fitbit with my phone?

In addition, i recommend turning off the Bluetooth of one device to avoid syncing issues. As with any Bluetooth technology, the pairing is made between two devices only.

As an alternative, you can move away the third device from Bluetooth range to force the syncing between the two selected.

Happy new year 2025!

[sundown4]

Hi David,

Happy New Year 2025 to you as well..

I'm not sure what is meant by Mobile Tracker on this Samsung s24 phone,
other than that it has a Samsung Health App which came with the phone and
does track how many steps you take.
I shall disable/delete this app and see if it helps resolve the issue.

Thanks for your help.

[Star55]

This is terrible. I have spoken to Fitbit about this issue. They sent me a new replacement and is doing the exact same thing. There is no mobile tracking added. They escalated the problem they were supposed to call me back or excuse me. Send me an email. They have not sent me an email and it’s been over a week. It’s amazing how everyone talks about these issues but now there’s one person offering the same thing that we’ve been troubleshooting over the phone. purchasing another fitness device seems to be the only resolution to this problem that’s been going on for over two years

[Star55]

Even when I try to erase the steps on my Fitbit itself, the old one and the new one it won’t erase the steps. I was told to wait two hours. I waited two hours. It never erased the steps when I walked 5 miles which is 10,000 steps it’s showing 18,000 steps And it said I burned over 2200 cal which is ridiculous