Charge 6 ECG set up loads blank page after Google login in browser.

[hapihakr]

My device is paired and synced. My location in the app and on my Google account is set to my home address in the United States. I select the "You" tab at the bottom of the Fitbit app, scroll down to "Health assessments" and scroll over to "ECG", tap "Set up" and then "GET STARTED", and arrive at a login page still in the Fitbit app. I tap "Continue with Google" and it opens my browser, where I am prompted to sign into Google. After signing into Google, it goes to a blank page. Note that I have iPhone with all the Google apps installed and I have tried using the browsers Safari, Chrome, and Firefox, with the same result. I set each one to be the default browser. I also tried copying the initial URL that opens in the browser and pasted it into Edge on my Windows 11 computer and still get the same result (blank page after Google login). Notablely, in each of these browsers there is an invisible link on the page that will take me to my dashboard on fitbit.com and I am logged in. This is not a caching issue, but involves the redirection to the browser to log into Google It is not redirecting properly after the login. The login is successful, but I arrive at a blank page with at least one hidden link on it. It should go to the "Heart Rhythm Assessment" page where you confirm a bunch of information, but it doesn't. Additionally, I don't know why it redirects to the browser to log into Google, when I am already logged into Google in the Fitbit app. That makes no sense. Nevertheless, there is a problem in the way you have set up the redirect. Consequently, I cannot use the ECG app on my brand new Charge 6 and I have half a mind to return it. I can see from the postings in the forum and on other sites that this has been an ongoing issue for a couple of years, every since Google acquired Fitbit. This should have been resolved already. Please file a bug report with your developers and get this fixed ASAP. Thank you.

[JeroenL]

I am experiencing the same problem. it is driving me mad.

google please fix this problem!

thanks in advance 

jeroen 

[PinkCrocks]

Same issue. Blank screen after trying to login. Renders the EKG useless.

[ColoSteve]

I just talked to the 18th fitbit "customer service" person (Otoniel, Maria, Moises, Ingrid, Maria(supervisor), Angy, Valentina, Sophia Saria, Jennifer, Alejandro, Maria Jose, Gretel, Santiago, Santo Ismael, Valentina(again), Jose Pablo, and Yessica Paola. in case you doubt that) Last Sunday they finally offered to replace it and said to allow 4-5 days for processing. No email came so I called. Daniel sent me RMA information, so I have been waiting all week when I could have returned it last Monday morning. I know have the clear feeling that having bought Fitbit they are doing their best to destroy its reputation and change everyone over to their Pixels. 
I never talked to a technical person only people reading from a script that I know now by heart. I will warn my friends and you should too.

[Far2busy]

Same functional experience with a Fitbit Sense. In particular, I can no longer get at the ECG graphs; only if I go through Google data  to review data to be deleted. Backwards half-a$$ way to get at data that I used to use in serious healthcare decison making w my docs. Total mess. Ready to pitch this expensive fitbit, get a cheaper monitor for the rest, and go Kardia Mobile for cardiac.

[PinkCrocks]

So I found a workaround. if you can get a hold of an android phone, download the app on there and login. Connect to charge six to it. And log into your account. You can login using the android phone and accept all the terms and conditions. Then log back in on the iPhone and everything should be working. It really is requiring you to do is to accept all the terms and conditions on the account. So if you can temporarily get a hold of an android device, you can go through the prompts on the android device and then transfer it back over to the iPhone and everything will work. It’s not ideal, but at least it’s some kind of work around. Just did it with a family member and it worked

[PinkCrocks]

just a little clarification. you have to do the EKG at least once while logged into the android device. This will cause you to go through all the prompts and to accept the terms and conditions. I would even do it a second time just to make sure everything processed right. Once You can do the EKG on the android device then you can go ahead and disconnect it from the android device and switch your account back over to the iOS device. Basically, you just have to accept all their terms and conditions that’s why they’re requiring you to re-log into the account. But that process is done the EKG and the other option I forget what it’s called EKC or something start working On iOS/iphone device. 

[danzo44]

Same issue and technical services is no help,  we all have iPhones in this house so using an android device is not an option....about send this back and just get an apple watch and give up on Fitbit now that google owns it.