Charge 6 . Firmware update v 220.21 available

[JuanFitbit]

We’re excited to announce the firmware update (v 220.21) for Charge 6 is rolling out over the next couple of weeks. 

WHAT’S NEW

• Fitbit Charge 6 now offers expanded compatibility with exercise machines, displaying real-time heart rate during workouts. Learn more here.
• Three new clock faces 

• Bug fixes and improvements

Full release notes can be found here.

HOW DO I UPDATE?

See How do I update my Fitbit device? for instructions for updating your Charge 6. If you run into difficulty updating, please review Why can't I update my Fitbit device?

We’d love to hear your thoughts on this update! Please share what you enjoy about it. If you experience any unexpected behavior during or after the update, kindly post the details below.

[Hjpeacelove]

Is it possible this has messed up my Charge 6 syncing? It wouldn’t sync for days. I disconnected it and forgot the device via iPhone bluetooth settings. Now, I can’t get it connected back via Fitbit App though it shows up on iPhone settings!!! Help!!!

[DMooreTO]

It's been two weeks now, has anyone received the update yet?

[mech289289]

I have not recieved yet. Here in the US.

[dPunisher]

It’s independent of geographic location.

This rollout is slower than usual. Is it still ongoing or has it been stopped due to an issue?

[IceHeeler]

I had syncing issues in mid-August. I removed the app, disconnected my watch from my phone, reloaded everything and was able to sync. It lasted two weeks. I just had to go through all of the steps again. Hopefully the issues will get resolved once the update is rolled out. 

[TH335]

My fitbit charge 6 will not connect with my bluetooth. However, it is located when I start the scan. I've tried all kinds of suggestions that are listed for Help. 

[StarrLee]

I’m experiencing the exact same problem. Not being able to receive notifications from apps pretty much renders my fitbit charger 6 useless. Was really hoping the recent update could fix this, but was disappointed again.

[GreatOma]

I started having problems with mine two days ago. It won't log anything and when I try to sync... it just spins. No connection. I'm  with you... no warning no information to users... just failure!! Disgusted!!! 😡

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Nope... nothing. How do we know if it's ready to update? Do they send some type of notice on the app?

[TH335]

I have not received anything yet

Jogger

[mikey_pdx]

There's usually some indication in the app, yes. Top left of the screen where the phone/watch icon and battery % is, there should be a little red dot, and I think there's some banner or something when you tap that icon and go into the device screen.

I haven't received the update yet.

[Smartrich]

Nope.

UK based 

[MarioSFitbit]

Hi everyone and warm welcome to the new members. 

I appreciate all your messages and feedback. However, please note that the main focus of this thread is the availability of the new Charge 6 firmware update. If you are experiencing any issues unrelated to or independent of this update, it would be best to create a new thread specifically addressing the situation you are facing.

[maryone]

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@James1000 wrote:

Finally 3 new clock faces after 2 years of asking! Let's hope they're for adults like here 🤞

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It's about time. I was getting so tired of the same old options. I really hope the new ones are clean and functional, not just flashy.

[YachatsMike]

I had that problem.  When I checked what my app was connected to (press the tiny symbol in the very upper left corner of the home screen) I discovered I was syncing to my phone.  I deleted the phone and added my Charge 6.  Problem solved.

[TH335]

I found the update. Issue resolved. Thank you for your response.

Jogger

[jimboCO]

What junk it's  killing the battery in 6 hours and that's  assuming it the update version  that is cause it! ?

[GreatOma]

Not for me. Followed your directions, then clicked on my Charge 6 and it told me I have to have the app to do that. My app IS installed but it won't sync. So disgusting. I have had a Fitbit 3, 4, 5 and now two 6. "Six" has given me nothing but trouble lam so fed up and discouraged. Is there any tracking device more reliable than this junk?? If you know.... please reply to me. I need this for A-fib rates. Thanks 😒❤️

[TH335]

I'm not positive in how I got mine to work because I tried some ways to
solve the problem. So the last thing I did was to link fitbit to my Google
account through the fitbit app. Followed the next steps that fitbit gave me
on the screen with my fitbit on charger next to my phone. Following three
days of trying to sync it to my phone, I kept giving up due to
frustrating. The directions for how to update and sync are horrible. I
haven't had the watch a year and I wish I could send it back to them. I
purchased it directly from the company and now I'm stuck with it. I will
not purchase or recommend another Fitbit owned by Google) product.
TH

[Nutchy]

Amazing that the date/time setting bugs persist for so many of us users. 

[mikey_pdx]

@MarioSFitbit how long is too long for a firmware rollout? Just curious when I should start thinking about following troubleshooting steps or contacting support.