Charge 6 Fitbit colors

[Mtlouie]

No mater what clock face I choose I only get one color for all stats and the color, a violet, does not show my info. Has not always been this way. Help.

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @Mtlouie !  Welcome to our community forums!

I'm sorry for the inconveniences with your Charge 6 screen.  Thank you for sharing the details.

Please verify if your phone, app, or Fitbit device has any updates available, restart your Charge 6 and additionally try to change the clock face one more time and sync. 

Fo additional steps please take a look to the following article: How to fix a blank, unresponsive, rebooting, or flickering Fitbit device screen

[Mtlouie]

Sent from my iPadLou

Tried everything mentioned. Only thing I haven’t done is clear all data and start over. Thanks you

[MarreFitbit]

@Mtlouie Thanks for coming back to us and for letting us know that you've tried all troubleshooting steps recommended. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

We look forward to getting you back on track.