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Charge 6 - Fitbit recently changed Sleep Algorithm

After several weeks of nonsensical results, I got confirmation that they quietly changed the algorithm to add awake along with restless = “New Awake” results dramatically increase and my sleep scores are now in the 60s & 70s.  Jan - May was an average in the low 80s.  A few nights ago it had a solid block of 4 hours awake.  I think I’d know if I were awake that long.

If like me angry over the **ahem**ic change, send feedback and call tech support so they are bombarded with complaints.  Wonder if they consulted with sleep experts and scientists for validation but so far no comment from an escalation supervisor.

Engineering didn’t even communicate the change to tech support & the supervisory teams!  My supervisor agreed with me it makes no sense.  AI will validate being restless is different from awake so it’s now providing a fake awake calculation.

it should be rolled back to mid June before they sneakily made the change to destroy your sleep scores to consistently poor or fair.  

How do others feel?  Did you notice a major different/degradation?  Be vocal if you support me in demanding it return to the original algorithm.

 

Moderator edit: updated subject for clarity

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86 REPLIES 86

I'm getting 5 hours awake when I only awake a few minutes 

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Here’s another gem to add to the list of complaints. I’ve been sick since the day after Christmas so not getting my normal steps/activity. These were the mixed messages I got today.  The first message says I’ve been overdoing it, the second says just the opposite.

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Mine no longer shows any data.  All I have is bed time and wake up.  No score or graph

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It's terrible! I hate their changes!
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I finally got this to work again today! Couldn't believe it when it showed me sleep stages when I added in the sleep it missed. Don't know if anything else is better

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This is working for me since yesterday 

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last night I did not wear the band, and yet it recorded 3h of sleep with -8C body temperature fluctuation. the new algorytm is great!

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