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Charge 6 - How to restart it

‎03-15-2025 16:41 - last edited on ‎03-22-2026 06:58 by Fitbit Moderator

‎03-15-2025 16:41 - last edited on ‎03-22-2026 06:58 by Fitbit Moderator

Okay, definitely checked all the forums and Google. And I saw the answer. Put 6 on the charger and tap the flat logo on back of charger 3 times with one second in between. Screen will go off and then show logo.

THIS is not working. For people who have success on it to reset the device, how are you doing it? How short or long between preses? Lol.

Moderator edit: Clarified Subject

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6 REPLIES 6

‎03-15-2025 19:31

‎03-15-2025 19:31

I same your case.

Finally, I can only ask for a refund during the warranty period in Hong Kong😭. Cannot replace new one.😢

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0 Votes

‎03-16-2025 07:37

In response to DennisHOR

‎03-16-2025 07:37

Hi @gulab5656 and welcome to the Community ! @DennisHOR nice to see you around the forums. 

I appreciate your messages, and I'm sorry to hear you are experiencing troubles regarding the restart of your devices. 

I'll be happy to explain the restarting process of the Fitbit Charge 6. 

  1. Connect your device to the charging cable. For instructions, refer to How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.

Another way to restart your device is to unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval and then wait 10 seconds until the device restarts.

I hope this serves. 


Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer

‎03-16-2025 12:18

In response to MarioSFitbit

‎03-16-2025 12:18

Hello @gulab5656 

To add to the Moderator's response, this help page has the 3 ways to restart your Charge 6 with illustrations (<-- click link)

Rieko | N California USA MBG PE

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‎03-17-2025 01:32

In response to MarioSFitbit

‎03-17-2025 01:32

MarioS
Thank You your comment. But my charge 6 same cannot restart.

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0 Votes

‎03-17-2025 06:15

In response to DennisHOR

‎03-17-2025 06:15

Hi @DennisHOR ! Thank you for your answer. 

I'm sorry to hear that your Charge 6 is still experiencing this trouble. I appreciate your troubleshooting efforts and I understand you. 

Since you already tried the recommended steps, I suggest you contact support, since they have more tools in order to find your options. Contact Us

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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‎03-21-2026 20:44

‎03-21-2026 20:44

My Charge 6 wouldn’t sync and wouldn’t reset my steps at the end of the day. I followed instructions on this forum but was pushing the button on the side of the fitbit, not on the charger. I updated my app and depressed the button on the charger cable 3 times. Lo and behold my fitbit reset and synced with the app!  Thanks for the help but originally it wasn’t clear to me that the button was on the charger cable, not the fitbit. 

 

Best Answer