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Charge 6 How to restart

‎12-10-2025 02:45 - last edited on ‎12-10-2025 03:59 by Fitbit Moderator

‎12-10-2025 02:45 - last edited on ‎12-10-2025 03:59 by Fitbit Moderator

My fitbit device was not connecting to the app. Eventually ive unpaired it and now it's not pairing. I'm trying to restart the device but there is no restart option in the screen. Holding the side button for 8sec does not work either (tried 3x too and nothing). I've updated the app but it seems to be the device not communicating with the app. Any ideas on how to restart the device? Fixed now..

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎12-10-2025 04:07

‎12-10-2025 04:07

Hello @CatM00!  Welcome to the Fitbit Community! It's great to have you here!

Thank you for sharing all the details about your Fitbit that is not paired to the app and is unable to restart. 

You can reset your Charge 6 in these 2 ways:

A) From the device: 

  1. Swipe down from the top of the watch face to find the “Settings” app.
  2. Open the Settings app > Restart device > Restart.

B) With the charging cable:

  1. Connect your Charge 6 to the charging cable on a computer.
  2. Press the button on the flat end of the charger 3 times with a 1 second pause in between.
  3. Wait 10 seconds or until the Fitbit logo appears.

Additionally, in the following help article you can find more information about how to set up your Charge 6 back to the app: How do I set up my Fitbit device?

Best Answer