help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 Just not working

‎04-13-2025 15:20

‎04-13-2025 15:20

My device stopped charging, and wouldn't turn on, about a month ago. I got it 7 months ago, so I used my warranty to get a new one. The new one has these red pixels on the AOD. The AOD is now not readable, which defeats the purpose. It now won't take a charge. Got it to 5%, but nothing more. I tried the live chat, but they were useless!

I wanted the seconds to display on AOD because I work in the medical field, and I need to take blood pressure etc. But now I care less about the seconds. I just want the watch to work! I'm ready to throw this out!

Best Answer
1 REPLY 1

‎04-13-2025 20:01

‎04-13-2025 20:01

Hey there @ArielleLant, welcome to the Fitbit Community. 

Thanks a lot for taking the time to share this situation with us. All the steps you've already taken are truly appreciated!

Considering that you have already contacted our support team regarding this issue, my best recommendation is to continue talking with them. They will be taking care of your case until the very end.

Please do not hesitate to share any concerns with them. I'm pretty sure they will find you a suitable solution for your inconvenience.

Best Answer