Charge 6 Left and Right Swipes Have Stopped Working As They Should

[pjpjr]

Charge 6 | System 66.20001.214.24

Android phone | OS Version 14

Fitbit app | Version 4.48

Left and right swipes on my Charge 6 have stopped working as they should.  On the clock/home screen, the L and R swipes still do something; the equivalent of tapping the bottom of the clock/home screen which cycles through the metrics at the bottom of the home screen ( Date > Steps > Calories > etc.).

Up and down swipes function as expected.

I am inclined to think this is a physical issue, as opposed to data, firmware or software issue, however I did try fully charging and my synchronized phone/Charge restarts to no improvement.

Any ideas of other things I can attempt, or am I reaching out to Support for Warranty Service?

Edit: for grammar

[RiekoC · Accepted solution]

Hello @pjpjr 

It looks like you've done the troubleshooting that we normally recommend.

It may be better to work with Support (<-- click) on this issue. Complete the prompt in Step 1. Tap Continue for Step 2 (ignore Resources) to get to Step 3, for the Support contact options. 

[pjpjr]

Final Update:  When I reached my 3000 calories out goal yesterday, the screen had gone to dimly lit and the 3000 cal goal notification appeared as a thin line horizontally across the bottom of the screen.

@RiekoC was spot on as I reached out to Support and they asked me to try the one thing I usually forget - changing the Clock face after resetting my Charge; which unfortunately was not successful.

This issue has been diagnosed as Screen Failure and the Warranty process is already in-flight.

Edit:  I will add that, with the exception of the inaccessible, dimly-lit screen and reduced time on a charge likely due to this defective screen, my Charge 6 continues to function normally with the Fitbit App.  It also continues to autodetect exercises and appears to be correct on which of my exercises I am actually doing.  This is not overly surprising as my prior Charge 4 similarly did this for ~16 months after it's screen was damaged ~4 years after purchase.

[RiekoC]

Hello @pjpjr 

Thanks for letting us know that you contacted Support & they confirmed you have a defective device. Hope it won't take too long for your replacement to arrive.