Charge 6 NEW 3/2025 losing bluetooth connectivity constantly

[itsonlymejc]

I have been a FitBit user for about ten years. I am about to give up with this lack of service and support. I recently had trouble with my Charge 5, so I updgraded and purchased the Charge 6 through the online Google Store. Since then, I’ve had nothing but constant missed notifications, losing bluetooth, unable to track exercise, etc. I am constantly restarting, reinstalling, etc. after just a month of usage. I called tech support yesterday and was told - “I’ve been getting a lot of calls about this today, so I think it’s just an app issue” and “i just checked and it seems to be working now”. I responded yes, it is now, but explain the numerous notifications I missed in the previous hour? “No, I can’t see that…”. And then again last night it was offline most of the night. Again, today I am trying to troubleshoot and basically want a refund as I am beyond frustrated with the lack of Customer Service. Really disappointed because I’ve been with FitBit for so long and like it, but thinking it’s time to switch to Apple. Any ideas on next steps or possible ways to fix this known issue permanently? After reading all these comments I’m thinking staying with the Charge 6 device and expecting it to work is a lost cause. How to get a refund is another issue which doesn’t seem easy! Appreciate any input or a phone number to speak with someone truly knowledgeable who’s not going to tell me - well it’s fine now - and then it stops working again once I’m off the phone. Thank you for any assistance. 

[millienz]

Mine has lost connection too and after following the instructions app instructions to ‘forget device’ I now can’t ‘re find’ my Fitbit. It’s so frustrating. 

[itsonlymejc]

Sorry to hear that for you!! Terrible that Google/FitBit hasn’t resolved this given the number of recurrent issues posted related to this. Definitely downhill since Google bought out FitBit. 

[JimW60 · Accepted solution]

I was having the same problem.  Looked around in various forums and found the solution that worked most simply.

It's a matter of allowing app refresh in the background.  So if you go to Settings> General>  Background App Refresh - and make sure Fitbit is turned on your issue should be solved.

NB- I have an iPhone.

[itsonlymejc]

Thank you for your reply and suggestion. Unfortunately, that setting is already on and it’s still happening. Appreciate your help and glad yours is working!

[ScottB372]

Every morning I have to turn off Bluetooth on my phone (Pixel 7 - Android) and turn it back on to get my Charge 6 to re-establish Bluetooth connection.  Sometimes I even have to restart my Charge 6 to get it to work.

I sleep with my Fitbit, while my phone is on a charger in a different room, so I guess overnight I'm far enough away from it for long enough to time-out the Bluetooth connection, and there seems to be no way to re-establish it without going through this routine.

Is there some way to adjust the timeout (or disable it) so that this doesn't happen?

This is a pretty bad issue in my opinion.  Just one more thing to make me think Google has gotten too big that they don't test these firmware updates thoroughly enough.  I think my next tracker will be something other than Fitbit unless Google can get its act together.  Which is a shame... I've always been a Google fan, but they didn't do a good job integrating Fitbit.

[pjpjr]

I am experiencing a similar issue with the bluetooth connection on my Charge 6.  I'm using an Android phone and when this happens my Charge 6 clearly shows the "no phone connection" icon on the face I am using.

The issue "appears" to occur when I pass through a zone where I lose data coverage.  Although I am still not 100% this is the unique factor and a data/wifi connection has re-established when the sync is failing.

Anyhow, initially I deleted my Fitbit app cache, then restarted my phone, then restarted my Charge 6.  All of this and still no sync.  When I searched for solutions, I found the Forget/Pair workaround, which has always been successful.  The last time this no-sync occurred, I restarted my Charge 6 and phone at the same time.  This worked to re-establish normal syncs.  I am waiting to test this coordinated restart the next time the issue occurs.  Still a little painful, but better than the Forget/Pair workaround.  I do have a post here https://community.fitbit.com/t5/Charge-6/Having-to-Frequently-Forget-Pair-Charge-6/td-p/5753537/jump... that I will keep updated.

[Finngirlsault]

I have tried everything including refresh in background. Bluetooth cannot find it.  So frustrating