Charge 6 - No floors, no weather

[TFEC]

The connection devise on my charge 4 broke so I 'upgraded' to a charge 6. Feels as though I downgraded - no altimeter - yet clearly shows an icon for steps - no weather. I wish I had stayed with a 4 . 

Moderator edit:  updated subject for clarity

[Odyssey13 · Accepted solution]

Hi @TFEC Charge 5 and Charge 6 do not have the altimeter. Are you able to return the Charge 6? The Charge 4, if it's still working, can be used with an alternative band. A protective band cover for the Charge 4, at Amazon, will enclose the pebble portion and allow you to continue using it.

[kevlaur]

I feel the same way Odyssey 13😕

I moved from the sense 2

And I do not like this downgrade

[TFEC]

I don't know. I bought it in Dec and have been trying to 'like it'. A piece
came off the 4. It is a very small piece but integral to attaching the
band. The 4 has not been charged since Dec.
It would be nice if I could return to the 4. I miss the stair and the
weather apps.
Thank you for replying.

[Odyssey13]

@TFECyou can always get with support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[kevlaur]

It was just demanding charging and I put it on the charger for 30 minutes
only to get a 20% charge!!! 😕

I think it has to go back and I will research a new watch 😩

[TFEC]

Thank you. I am going to try the band idea you suggested. I think the older
4 will hold a charge.
Thanks again

---------------------------------------------

I purchased the band you suggested and was able to charge the older 4. Put the 6 into its box. Happy now - can see the weather and the stairs! Thank you so very much for your suggestion

[Odyssey13]

Wonderful news, @TFEC  Now you can get back to your journey!

[bry1216]

Hi Odyssey13,

Can I have a link for this protective band cover for Charge 4?

The connection device has broken on my Charge 4 and the spring is gone.

Thank you.

[Odyssey13]

Hi @bry1216  there are a few, but here is one from Amazon (click to view) and the images show you how it works

[bry1216]

Thank you Odyssey13!

I have requested a return of Charge 6.  Won't be buying a new Charge until they put the altimeter/floors back in.