Charge 6 -No more hourly activity and objectives filled up

[Pauline25]

Hi there,

Since two app updates ago, my Fitbit app won’t show hourly activity anymore neither as fill in the main objectives circles. 
Will those come back in the next app update ?

Thank you,

 

 Moderator edit - updated subject for clarity 

[MarioSFitbit]

Hi @Pauline25 and warm welcome to the forums. 

I appreciate your message and your time in this process. I'm sorry to hear that you are experiencing this issue.
Our team is aware of this and still working on a fix. As Community Moderator I will post any updates about this situation. 

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.  

[KiwiF1]

I have a 6 month old Charge 6, don’t remember having an update to it, but I have the same problem occur in the last few days with the activity not showing and now this evening I have a screen issue with the device.  When I go to the device I briefly can see the clock face but then this grey screen covers, I can see parts at the bottom when I scroll and I really don’t know what has gone wrong.  Was working fine up until 3 hours ago.  Tried to reboot but nothing works.  It’s fully charged.  Is this the same issue?

[MarioSFitbit]

Hi @KiwiF1 and welcome back to the forums. 
I appreciate your message, and I'm sorry to hear that you are experiencing some troubles with your Charge 6 screen. 

Apparently, this would be a different situation, since I understand you're seeing problems on your tracker's screen.
Thank you for the troubleshooting step you tried. 

In this case, I suggest performing a manual synchronization and trying to change the clock face.