Charge 6 - No sleep score or sleep phases

[Natzica]

Hi! I have been using a Charge 6 for the last week and it worked perfectly fine until 2 days ago, but for the last 2 nights it has not recorded sleep phases or shown a sleep score. I know this happened to many but did not really find a solution. I tried reset and app update. 

Has everyone actually solved this problem? My way of wearing it is always the same and it worked  for the first few nights. 

Any ideas? 

Thanks a lot! 

Moderator edit: updated subject for clarity

[dicklyn]

I had the same issue with my Charge 6 not showing sleep score or phases. What worked for me was:

Wearing it slightly higher on the wrist (not too close to the hand).

Doing a quick sync in the Fitbit app right before going to bed. Since trying this, the sleep score has been logging fine again. If you want to read more tips, I found this resource helpful click here . Hope it helps someone else too!e power of collaboration! Hope it helps someone else too!

[CatherineSweden]

Thank you! Will try!

Sent from Outlook for iOS<>

[InaMarieD]

I have the same problem. Everything heart rate related is not recorded anymore. I tried all resets and updates and reboot and cache deletion. The charge 6 obviously tracks my heart rate but won't send that info to the Fitbit app. No solution online has worked.