Charge 6 Not syncing

[Pssg09]

Charge 6 not syncing to android phone. 2nd day. Tracker working, just not syncing to app..

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @Pssg09 !  Welcome to our community forums!

I'm sorry to hear that your Charge 6 is not syncing. 

Please check the requirements below on your mobile phone and watch, as they are essential for synchronization:

• 1- Your phone has the latest version of the Fitbit application installed.
• 2-Your phone has a data connection or Wi-Fi connection.
• 3- Your phone software is up to date.
• 4- The Bluetooth of your phone is activated.
• 5- Your phone is not receiving other Bluetooth signals. (speakers, headphones)
• 6- If you use more than one device to synchronize, make sure that only the one you want to synchronize is nearby.
• 7- You do not have available updates.
• 8- The Fitbit application is authorized to run in the background on your phone.
• 9- Battery saving mode is disabled on your mobile.

Once the above is verified, please follow the steps below. I understand that you may have already tried some of them; however, it is important to do them in the order below:

• 1- Force close the Fitbit app.
• 2- Go to Settings of your mobile> Bluetooth, deactivate Bluetooth, wait 10 seconds and activate it again.
• 3- Try to sync.
• 4- Restart your phone. (Turn it off and on again)
• 5- Restart your FitBit  How do I restart my Fitbit device?
• 6- Try syncing again. 

[Pssg09]

Thank you. I've tried all of this. Contacted Support (Ha!ha! - no support
at all), said my phone was not connected to the fitbit. Not the case.
Performed an update. No change. Support disconnected before update was
complete. I waited 10 minutes for them to locate my account, but they
couldn't wait fo their update to complete. Honestly - so very useless. I do
appreciate you taking the time to offer suggestions. This happened suddenly
so maybe it will also correct itself when it feels like it. Not sure what
else I can do. Fitbit never should have let Google take over. So many
issues since. Ugh!!!


*Paula Sterling-Gladysz*