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Charge 6 Not working

Just randomly after I took my Charge 6 from the charger, the display would not zurn on anymore. I get vibratiom feedback when pressing the side button, and the heart rate sensor lights are flickering too.

The reset method with pressing the button 3 times on the cable has the effect, that the clock seems to restart. But on restarting I only see the fitbit logo and the screen turns black again.

Are there more sophisticated reset methods or is my device broken (after not even 6 months)?

 

 

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3 REPLIES 3

My screen went blank too yesterday 

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Welcome to the forums @MrSporty @Mydogprince 

Thank you for taking the time to share the experience with your Charge 6 and for trying to fix it on your own. Sorry to know the difficulty with the tracker.

Please, make sure to restart the device as described in the help article: How do I restart my Fitbit device?  and try to sync your device with the Fitbit app. If in any case you see issues to sync, please see this article: Why won't my Fitbit device sync?

In addition, change your clock face as indicated here: How do I change the clock face on my Fitbit device?

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Hi @ManuFitbit 

thanks for the advice, but as stated already above the display is dead and the three times bitton pressing apporach does trogger a restart, but doea not turn on the screen.

I cannot sync the watch, as I disconnected it previously from my fitbit account in the app.

I cannot reconnect, since the display is obviously dead and I have to give the 4 digits code shown on the watches display to connect the watch again.

Any more tips here?

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