Charge 6 Notifications not received

[CatBlack]

Charge 6 (with iphone) only showing text notifications, not facebook messages or whatsapp.  I have all the apps set up the same.  I've done all the disconnecting, reconnecting, turning off turning back on rigmarole many times and it's just not happening.  When i go into notifications on my fitbit and click on app notifications there are none there to choose.  Please help.  I'm inclined to return it and get an apple watch!!.

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @CatBlack!  Welcome to our community forums! 

I'm sorry to hear that your Charge 6 is not receiving notifications. I appreciate all the steps you have tried before contacting us. 

Please take a look to the following help article and verify the requirements to set up the notifications for iPhone:  How do I get notifications from my phone on my Fitbit device

[RiekoC]

Hello @CatBlack 

Just to let you know, I've seen other users reporting issues with getting Whatsapp notifications on their Fitbit devices. It seems that there might be a compatibility issue on the Whatsapp side. 

The advice that I've seen is to reach out to the Whatsapp developers and ask when will they fix the compatibility problem. 

[CatBlack]

Thanks. They’re saying they can’t help either 

[RiekoC]

Hello @CatBlack 

Sorry that the Whatsapp team isn't able to help. I'm wondering now if it's a Fitbit app issue. If so, it's likely that the team is aware of the problem. 

Please submit this issue using the Feedback option in the Fitbit app:

• Tap your avatar in the upper right of the Today page in the Fitbit app
• Tap Feedback in the menu that opens
• Complete the prompts and submit

Although it's likely that you won't receive a response, we've gotten confirmation that the team reviews every submitted feedback report and uses the information for issue investigation. 

[dagstar84]

Having the same problem since ios 26.4. Before that new apps would show in the list after they had sent a first notification. Now I have only those apps in the list that were already there before I made the ios 26.4 update and now there is no possibility to add new apps to that list.