Charge 6 - Restart Phone Every Day to Sync

[dazuli]

Ever since I connected my new Charge 6 to my phone (back in July), the app won't sync within me restarting my phone. It's now to the point where I must restart my phone every day to get it to sync. I've done all the things: Updates, disconnecting, reconnecting, forgetting the device, restarting the device, clearing the cache, changing the watch face, adjusting the settings. Nothing ever works. I can't keep restarting my phone every day just so the app will work properly with my device. I'm at my wit's end!

Moderator edit - updated subject for clarity

[KatherineNY]

@dazuli You didn't specifically mention this but have you tried "force stop" the app?  I keep my Bluetooth off and only enable it when I want to manually sync the app.  If the app doesn't sync, I force stop the app and try sync again.  The force stop usually works for me without restarting my phone.

[RiekoC]

Hello @dazuli 

Some Fitbit users, including me, have discovered that turning off both Bluetooth & WiFi, then turning them back on works to get our Fitbit devices to sync with the app. Have you tried this yet? 

[dazuli]

Hi KatherineNY,

Yes. I have force quit many times. I use other devices with bluetooth regularly and would like to not have to turn it on/off every time. 

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Hi RieckoC,

Yes, I have tried this many times.

[Kiana929]

I've had the same problem and tried the same things since the September 2025 updates. Prior to that it would sync just fine- both automatically and manually. It's really frustrating. I shouldn't have to shut down my phone or force stop the app on daily basis. Yoo hoo- Fitbit customer service- what's going on?

[RiekoC]

Hello @dazuli , @Kiana929 

Out of curiosity, what phone are you using with your Charge 6?

[dazuli]

Google Pixel 8. I've only ever had a pixel with all my Fitbit devices and they have always worked until I got the Charge 6 in July. 

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Yes! I'm so glad to know this is happening to others. You shouldn't have to restart every day just to get your app to sync with your watch!

Moderator Edit: Word Choice.

[brian10117]

I have exactly the same problem. Bought new charge 6 in March and it did not sync unless I force stopped it. Eventually I sent it back and bought another new one. After a couple of days that failed to sync. I was told the Fitbit App 4.52 out on 23 Sep would fix it. It  did for a couple of days but after that it stopped syncing unless I forced stopped the app then all ok for a couple of days. Not good and fed up with uing forced stop every other day.

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Hi

Yes force stop works but why should I have to use forced stop every time I want to use the App. Also I have never had this problem with any other fitbit tracker in many years. The Charge 6 has  fault and it's all about syncing, why cant they fix it?

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I have dont this many times and it does NOT work, I am using charge 6 are you?

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Hi

Samsung S23+

[Kiana929]

Samsung S23

I've had this Charge 6 for two years and it has always sync'd with no problems until the September 2025 updates.

[Bucsdg]

I have the same issues with Samsung S22+  

[dazuli]

I am having this exact problem with my Charge 6. It's infuriating. From what I can tell from other posts on this forum, other Charge 6 folks are experiencing the same. 

This question has NOT been answered! Hello? Google. Where is your customer service?

I've had the problem since I bought it in July, so I don't know if it's an update related problem (for me).

Moderator edit: merged replies

[LEKendall]

I have been having the same issue. Fitbit not syncing and/or not receiving notifications on my Charge 6. I have had to restart my Charge 6 multiple times a week, and this week I had to restart my phone before it would sync. 

[Karendaunn]

This seems to be an ongoing problem which they have yet to fix. I submitted a post regarding this and the response I received was to go to the help article.  Needless to say I would not have contacted support if the options in the help article worked.

I have a Samsung 24. 

[brian10117]

Same here but I have discovered If I go into settings, apps, fitbit, I can then Force Stop the App. Then when I open the Fitbit app again everything works fine 🙂 

[LEKendall]

Thanks. I'll try that next time this happens.

Get Outlook for Android<>

[dazuli]

That's a good workaround, when it works, but, sadly, that's never worked for me. You also shouldn't have to do that every time you want your device to work the way it should.

[brian10117]

Hi

Yes I agree you shouldn't but I have to say my fit bit has been syncing ok for two days, which is unusual I'm wondering if the latest app update is now working, we will see..

[AliceStealthfox]

Same with samsung s22

[Lapoochi]

For several weeks now I've been having syncing problems as well.  Typically restarting my phone in the morning would fix it and I could view my daily readiness and sleep metrics.  But now restarting my phone won't even work.  I've done all the suggested remedies to no avail.  It was already getting annoying having to restart my phone daily but it seems Google's techs can't resolve the issue.  Well it was nice while it lasted.  Have had Premium for almost a year now.  I did  learn a lot bout about my health metrics and things that impacted my sleep metrics and daily readiness.  Time to save $10 a month cancelling the premium since the premium service doesn't actually work.   

[dazuli]

@Lapoochi oh man, I'm sorry that happened to you! I am contemplating a device switch (to another brand) if this problem isn't fixed. Restarting everyday isn't sustainable.