Charge 6 - Restart Phone Every Day to Sync

[dazuli]

Ever since I connected my new Charge 6 to my phone (back in July), the app won't sync within me restarting my phone. It's now to the point where I must restart my phone every day to get it to sync. I've done all the things: Updates, disconnecting, reconnecting, forgetting the device, restarting the device, clearing the cache, changing the watch face, adjusting the settings. Nothing ever works. I can't keep restarting my phone every day just so the app will work properly with my device. I'm at my wit's end!

Moderator edit - updated subject for clarity

[KatherineNY · Accepted solution]

@dazuli You didn't specifically mention this but have you tried "force stop" the app?  I keep my Bluetooth off and only enable it when I want to manually sync the app.  If the app doesn't sync, I force stop the app and try sync again.  The force stop usually works for me without restarting my phone.

[RiekoC]

Hello @dazuli 

Some Fitbit users, including me, have discovered that turning off both Bluetooth & WiFi, then turning them back on works to get our Fitbit devices to sync with the app. Have you tried this yet? 

[dazuli]

Hi KatherineNY,

Yes. I have force quit many times. I use other devices with bluetooth regularly and would like to not have to turn it on/off every time. 

[dazuli]

Hi RieckoC,

Yes, I have tried this many times.

[Kiana929]

I've had the same problem and tried the same things since the September 2025 updates. Prior to that it would sync just fine- both automatically and manually. It's really frustrating. I shouldn't have to shut down my phone or force stop the app on daily basis. Yoo hoo- Fitbit customer service- what's going on?