Charge 6 - Sleep data doesn't work

[7461ron]

When I first bought the Fitbit charge 6 sleep data was automatically recorded and relatively accurate now it doesn't work at all even though I bought premium very disappointed with this Google product.

Moderator edit: subject for clarity.

[HorareyFitbit]

Hi @7461ron, welcome to our Community!

I will try my best to help you with your situation regarding the sleep data on your Charge 6. 

Let me recommend you to check if your device is properly paired like indicated in the article: How do I set up my Fitbit device?

You can also confirm if you have the latest version of the app, for reference read ¨How do I use the Fitbit app?¨ in the section ¨How do I update the Fitbit app?¨

After that you can retry the steps and recommendations shown here.

[7461ron]

It synchronized fine when it was new

[RiekoC]

Hello @7461ron 

Can you please give us some details on the issue you're experiencing?

Are you not seeing any sleep data in the Fitbit app? Are you seeing any sleep data on your Charge 6?

[7461ron]

Today I was able to sync and restart, I'll let you know if I get some results 

[7461ron · Accepted solution]

Hi everyone thank you for your help finally I'm getting my sleep data I basically had to reload resync and restart everything and it seems to be working finally. I don't know why it stopped but it seems to be working and worth the premium price for the data thank you

[HorareyFitbit]

Hi again @7461ron, welcome back!

Is very nice to hear that your situation is improved. I also truly appreciate your recommendations for the rest of the users in our Community that can learn from your case and try to follow the same steps as you did.  Now let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.