Charge 6 - Sleep tracking

[RobRebholz]

My Fitbit - over the past two months - is giving ambiguous results, saying I've been awake for multiple hours. Last night for example, it says I was awake for over 5 hours.

Anyone else getting these weird results?

Moderator edit - updated subject for clarity

[Rehoe]

Yes, seems that this started after a possible update?  Also have had total shutdown with 67% battery.  

[ManuFitbit]

Welcome to the community @RobRebholz @Rehoe.

Thank you for providing the details regarding the difficulty that you are experiencing with Charge 6. 

@RobRebholz, there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

In addition, if you continue to experience the same difficulty, try to perform a restart following the steps listed here, this has been useful for other users experiencing something similar. 

And since the sleep stages depend on the heart rate information, I would also recommend following all the instructions in this article to improve the accuracy of heart rate information: What factors can affect my heart-rate reading on my Fitbit device?

Please @Rehoe, take a look at the following help article: Extend your Fitbit device's battery life

[Rehoe]

According to your specialist I have battery problems with this unit and
replacement was recommended to me.

Don't give up, Don't ever give up!