Charge 6 Steps different on watch to app

[racheln8]

Got my charge 6 a month ago no issues syncing at all but this week my watch steps are completely different to the steps on the app, this is so bloody frustrating. The issue only seems to start once you start recording an exercise as today all steps in sync until I did my hit class tonight and now steps are over 200 different. Anyone else having these issues and how can this be sorted out? I’ve tried deleting app, logging out, disconnecting bluetooth but nothing works until it resets the steps overnight. I have a Samsung Galaxy S24. Never had any of these issues with my charge 5.

[bbunge]

There seems to be a lag in displaying steps after sync. Try pulling down on the phone e app screen   just below Today to refresh.

[racheln8]

Tried that regularly but still the app says more steps than the watch 

[RiekoC]

Hello @racheln8 

There is an issue on the Fitbit side that results in step count discrepancy between the device & the app.

The team is aware of the issue and is working on fixing the problem. However, we haven't seen a timeline for the fix.

Just to let you know, this seems to be a rather complex issue. The bug affects multiple devices, isn't consistent, and isn't easily reproduced, which makes for challenging troubleshooting & eventual fix.

[bbunge]

FWIW I have the same issue with my Charge 6 and an iPhone 14. My wife still uses a Fitbit Zip and has the same issue on an iPhone 14. I suspect it is not an issue with the Fitbit but the Fitbit app...