Charge 6: Unable to download ECG PDF

[tdsmithj]

So far I have been unable to download any ECG reports. I tried removing and reinstalling the ECG app, reinstall Fitbit app, rebooting, clearing cache but nothing works. 

When I click the 'export as pdf for your provider '  I get exporting pdf ' and no push notifications. I am using android 12 on a one plus phone.

Moderator Edit: Clarified subject

[Flybit]

Hi @tdsmithj 

It's a shame this thread got forked from the original one posted here and to make matters worse, it's tagged as having an answer when that answer doesn't work for everyone.

If you're on Android 12, give my solution a try on page 4, it has solved it for two other users thus far.

[Bryenl]

I had the problem for months. Solution was found on gotbit sight.

Log out fitbit app

Go to phone settings and force a stop

Nest reset your phone

Then log back into app

Does pdf un seconds

Hope this helps.

[JuanFitbit]

Hi everybody ! Thank you for your patience while our team worked on this. 
The issue should be solved with the app v4.38 
Please make sure that you installed this one. 

Please confirm over here, if this got solved for you or you still need assistance!