09-16-2024 23:11
09-16-2024 23:11
It won't even show up on my Bluetooth anymore, which is weird, because it did the first time I tried. On the app, I'm not connected to any Fitbits. It's at 75% battery and charging, so I don't see why it's not connecting
09-17-2024 02:23
09-17-2024 02:23
Welcome to the Fitbit community, @honelbo1!
Sad to hear that you're having an issue with your Charge 6.
To hopefully get things fixed, please turn off Bluetooth on your phone, restart it and turn Bluetooth back on. Then try if your Charge 6 is reconnected.
If that won't work for you, I'd suggest restarting your Charge 6. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:
How do I clean my Fitbit device?
Next please closely follow these instructions as timing is crucial for this procedure:
1.) Connect your Charge 6 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.
I'd like to point out that it sometimes requires more than one attempt to restart Charge 6. So, before throwing the towel, please give it another try.
I'll keep my fingers crossed.