Charge 6 - Won't sync every morning.

[Leannek18]

Every morning it gets to 95% sync and wont go any farther. I have to turn wifi and Bluetooth off and restart my phone every single morning. 

Moderator edit - updated subject for clarity

[LunaLondon_]

Ok, so it's not just me. Literally came to say the same thing. I'm on an Android phone. Having to restart my phone every morning just to sync the Fitbit is annoying. 

[Nupe]

Same here, no one seems to have a fix. It's always restart your phone. 

[bobdob]

I've had a couple of weird "partial syncing" issues in the past few weeks - both times when I woke up in the morning. Steps were syncing but nothing else. I actually restarted the fitbit to get it working, not the phone. Might want to try that.

[Entwood]

Same here ..seems to be a common problem that fitbit/google can't be bothered to fix... 😞

[Leannek18]

I already have to restart my Fitbit everyday for other issues so that doesn't work

[MarioSFitbit]

Hi everyone and warm welcome to the new members! 

I appreciate your messages and feedback regarding this syncing issue with your devices. 

This is not the experience wanted for our customers, and I understand your feelings about this situation. 

Could you please confirm if you already tried the steps explained here? Why won't my Fitbit device sync?

[pjpjr]

@Leannek18 Failures to sync are rare for my Charge 6 and Android phone.  What has not yet failed to get sync'ing started once again is to simultaneously restart my Charge 6 and my phone.  This is relatively painless compared to the other things I have tried.  Hopefully it will work for you.

[Leannek18]

Restarting my phone does work but I have to do it every single morning. I paid way too much for a product for it to not work every single

[Leannek18]

Yes all those steps have been tried multiple times.  I shouldn't have to restart my phone every single day to get this Fitbit 6 to sync

[MarioSFitbit]

Hi @Leannek18 and welcome back! 

I appreciate your message, and I'm sorry to hear that you are still experiencing issues with the syncing process. 

May I suggest you to contact support, since they have more tools in order to find your options? Contact Us.

@pjpjr I appreciate your advice! Thanks a lot. 

[RiekoC]

Hello @Leannek18 , @bobdob 

There are several other Charge 6 users reporting syncing issues, please see this thread (<-- click). The Moderator on the thread is collecting information to provide to the team for investigation and eventual fix. 

You might want to post on that thread with your information so that it can be added to the bug report ticket.