Charge 6 - Won't sync every morning.

[Leannek18]

Every morning it gets to 95% sync and wont go any farther. I have to turn wifi and Bluetooth off and restart my phone every single morning. 

Moderator edit - updated subject for clarity

[LunaLondon_]

Ok, so it's not just me. Literally came to say the same thing. I'm on an Android phone. Having to restart my phone every morning just to sync the Fitbit is annoying. 

[Nupe]

Same here, no one seems to have a fix. It's always restart your phone. 

[bobdob]

I've had a couple of weird "partial syncing" issues in the past few weeks - both times when I woke up in the morning. Steps were syncing but nothing else. I actually restarted the fitbit to get it working, not the phone. Might want to try that.

[Entwood]

Same here ..seems to be a common problem that fitbit/google can't be bothered to fix... 😞

[Leannek18]

I already have to restart my Fitbit everyday for other issues so that doesn't work

[MarioSFitbit]

Hi everyone and warm welcome to the new members! 

I appreciate your messages and feedback regarding this syncing issue with your devices. 

This is not the experience wanted for our customers, and I understand your feelings about this situation. 

Could you please confirm if you already tried the steps explained here? Why won't my Fitbit device sync?

[pjpjr]

@Leannek18 Failures to sync are rare for my Charge 6 and Android phone.  What has not yet failed to get sync'ing started once again is to simultaneously restart my Charge 6 and my phone.  This is relatively painless compared to the other things I have tried.  Hopefully it will work for you.

[Leannek18]

Restarting my phone does work but I have to do it every single morning. I paid way too much for a product for it to not work every single

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Yes all those steps have been tried multiple times.  I shouldn't have to restart my phone every single day to get this Fitbit 6 to sync

[MarioSFitbit]

Hi @Leannek18 and welcome back! 

I appreciate your message, and I'm sorry to hear that you are still experiencing issues with the syncing process. 

May I suggest you to contact support, since they have more tools in order to find your options? Contact Us.

@pjpjr I appreciate your advice! Thanks a lot. 

[RiekoC]

Hello @Leannek18 , @bobdob 

There are several other Charge 6 users reporting syncing issues, please see this thread (<-- click). The Moderator on the thread is collecting information to provide to the team for investigation and eventual fix. 

You might want to post on that thread with your information so that it can be added to the bug report ticket. 

[Rachelowensims]

I have done all of this several times, also had my Charge 6 replaced. Still have to restart phone every day. Totally unacceptable! What is going on? 😪

[RiekoC]

Hello @Rachelowensims 

I have gotten confirmation that the team is aware of the syncing issue with the Charge 6 and they have been working on a fix. However, a timeline for the fix wasn't mentioned.

There's an update for the Fitbit app that started rolling out last week, I believe. I don't know if this update has the fix for the syncing issue. If I see confirmation that it does, I'll report back.

BTW, I've seen that doing Clear cache followed by Force Stop for the Fitbit app on your phone helps to get your device to sync with the Fitbit app. You might consider trying this method as it's easier than having to restart your phone. 

[Rachelowensims]

Thanks for this. It's very frustrating, with no estimation on the fix time! It has been months now.

[narf57]

I had this issue for a month or so, but it seems to be fixed with the latest update to the android app version 4.57 that I installed 2 days ago. So far so good. 

[Rachelowensims]

Oh, let's hope we have the cure then soon! Thanks for the positive info!

[RiekoC]

Hello @Rachelowensims 

I've seen other Charge 6 users report that their syncing issues were fixed after installing the app update to version 4.57. Hopefully it won't be too much longer before the update is available for you to install. 

[Leannek18]

Nope. New update hasn't helped. Still have to restart my phone every
morning.

[RiekoC]

Hello @Leannek18 

Thanks for letting us know that the syncing issue wasn't fixed for you when you installed the app update to version 4.57.

Have you tried doing Clear cache for the Fitbit app on your phone, followed by Force stop? Several users, including me, have found this works when the app won't complete syncing with Fitbit devices. 

Also, please consider reporting this issue using the Feedback feature in the app:

• Tap your picture in the upper right of the Today page in the Fitbit app
• Tap Feedback in the menu that opens. If you see Report issue in the menu, tap that.
• Complete the prompts and submit

The Feedback & Issue reports are received by the team for review. 

[YuckyExperience]

I am so frustrated.  I have done all the restarting, rebooting, charging, re-installing, emptying cache and making the mistake of deleting my Charge 6 from the app.  Now it will not re-install.  This is terrible Google.  I too have the 4.57 version.  What now?