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Charge 6 band connectors are loose

‎03-12-2024 19:33 - last edited on ‎12-14-2024 10:19 by Fitbit Moderator

‎03-12-2024 19:33 - last edited on ‎12-14-2024 10:19 by Fitbit Moderator

sent one charge 6 back due to
Loose band connector and the replacement is worse with two bad connectors. I know google has sabotaged Fitbit to push pixel. I think it’s criminal!


Moderator Edit: Clarified subject and word choice

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‎03-13-2024 06:35

‎03-13-2024 06:35

@Utopianmovement Good day to you. Thanks for your post about the Fitbit Charge 6 band connectors and your feedback. 

Please note that production lots are not perfect. That is the reason there is a warranty on the products. I am sorry this has happened to you twice in a row. However, your device has warranty. Did you contact Fitbit support to claim the change? If so, please keep in touch with support. They will provide you with a suitable resolution. 

If you still have not contacted regarding your replacement, I advise you to contact customer support. Click here, then click on "Broken Armband." There you can report your inquiry. Thanks in advance!

RodrigoM | Community Moderator, Fitbit

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