Charge 6 band faulty

[ss888]

The band on my Charge 6 was definitely faulty and now I've sadly lost it to the ocean while going on a casual swim last week. I tightened to the smallest possible hole and now I've lost another $150+. I used the strap that came in the box and am just so disappointed. I submitted a complaint to fitbit but never heard back

[EstuardoFitbit]

Hey there @ss888, welcome to the Community. 

I'm so sorry to hear about your experience. Losing your Charge 6 and the band is really frustrating. It sounds like you've taken all the necessary precautions by tightening the band, so it's unfortunate that it still happened.

I'd recommend reaching out to our customer support team again. Sometimes, there can be delays in responses. They will be able to assist you with a replacement or provide further information on the faulty band.

[ss888]

Unfortunately still have not heard back from the customer support team.

[EstuardoFitbit]

Hi there @ss888, welcome to the Community. 

In this case, I'd like to request some more details. It would be best if we shared them privately.

I'll send you a private message to continue assisting you.

[ss888]

I've apparently reached the limit of messages I can send to you but I tried responding there with my contact details

[EstuardoFitbit]

@ss888 Thanks for your help, I hope we can get you back on track as soon as possible. 

[Will999]

Mine disappeared down a lift shaft . Fitbit won’t accept it’s a fault despite buying a second strap , still fell off then vanished never to be seen again.  Have had fitbits for ten or more years.  Just replaced & got the newer model.  They care not .   AVOID ! 

[EstuardoFitbit]

Hello @Will999, welcome to this thread. 

I'm truly sorry for the disappointing experience you've had with our products.

I completely understand your frustration regarding this inconvenience. We're committed to delivering exceptional quality and service to our customers.

Feel free to contact our support team anytime you need assistance.

[Will999]

I have already had an email exchange.

The watch strap one and two would not stay attached to the main body. That
suggests there was a fault on the body.

As it’s lost , no one is interested. That’s not fair .


Rgds

Bill Hollis