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Charge 6 battery dies really fast

ANSWERED

‎08-20-2025 17:44 - last edited on ‎08-21-2025 19:49 by Fitbit Moderator

‎08-20-2025 17:44 - last edited on ‎08-21-2025 19:49 by Fitbit Moderator

This came on very quickly from one day to the next. It's not yet 2 years old. I charge it fully, then the battery drains super fast within a couple of hours. I see this is a common issue. Does anybody know if I can get a free replacement from Google/Fitbit? If so, who do I reach out to?

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‎08-21-2025 19:48

‎08-21-2025 19:48

Welcome to the Fitbit community forums, @ReyPicante!

Thanks for reaching out and letting us know about the issue you're experiencing. I understand how frustrating this might be, let me help you out!

You're correct that this can be a common issue, and there are a few things we can check. Let's start with a few easy steps:

  • Restart your device: This can often solve minor software glitches.

  • Check for software updates: Make sure your device and the Fitbit app are up to date.

  • Adjust your settings: High brightness, always-on display, and constant GPS use can significantly impact battery life.

If these steps don't help, you may be eligible for a replacement under our warranty policy. Since you're asking about a free replacement, the best way to get a definitive answer is to contact our support team directly. They have the tools to look up your specific device and determine the best course of action.

View best answer in original post

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1 REPLY 1

‎08-21-2025 19:48

‎08-21-2025 19:48

Welcome to the Fitbit community forums, @ReyPicante!

Thanks for reaching out and letting us know about the issue you're experiencing. I understand how frustrating this might be, let me help you out!

You're correct that this can be a common issue, and there are a few things we can check. Let's start with a few easy steps:

  • Restart your device: This can often solve minor software glitches.

  • Check for software updates: Make sure your device and the Fitbit app are up to date.

  • Adjust your settings: High brightness, always-on display, and constant GPS use can significantly impact battery life.

If these steps don't help, you may be eligible for a replacement under our warranty policy. Since you're asking about a free replacement, the best way to get a definitive answer is to contact our support team directly. They have the tools to look up your specific device and determine the best course of action.

Best Answer