Charge 6 - battery will not charge past 1%

[KTurnerNE]

This morning I was at the gym, after my cardio I checked my stepper count and my battery was at 90%. After I finished weights my Fitbit was dead. I went home and it will not charge past 1%. I have had my Fitbit for less then 1 year.

Moderator edit: updated subject for clarity

[RiekoC]

Hello @KTurnerNE 

Please let us know what troubleshooting steps you've tried so far so that we don't suggest those. 

That said, did you already try restarting your Charge 6? 

[DaniFitbit]

It’s nice to see you around the Community Forums @KTurnerNE! Thanks for posting. Let me help you out with your Charge 6 that isn't charging.

It's great to have you here @RiekoC! I really appreciate your time and suggestions, they are really helpful.

@KTurnerNE, let me kindly inform you that by entering this help article: Why isn't my Fitbit device's battery charging?, you'll find solutions to the charging issue.

If the recommendations listed in this article don't resolve the issue, please contact support. There you'll find additional tools to help you better investigate your case.

This form is for your convenience. Please let me know once you've completed it.