Charge 6 blank screen after a swim

[Penflo55]

My charge 6 screen has gone blank after setting it for a swim activity. I have repeatedly tried double tapping, pressing and holding the button on the side of the device for 10 seconds, resetting by pressing the button on the charger 3 times within 8 seconds and uninstalling and reinstalling the app. On several occasions the device has vibrated once but nothing has shown up on the screen. If I put the device on my wrist and remove it I see a green flashing light on the back of the device. Any suggestions other than get it replaced? 

[RiekoC]

Hello @Penflo55 , @Lies06 

You might still have the Water Lock feature still turned on. 

I found that I had to tap very firmly on the display with some force to turn off the Water Lock feature. Please give this a try and let us know if you were able to restore your display.

[Penflo55]

Hi, thanks for the suggestion. Yes I tried this and had other people try too. No luck sadly. I think I will have to get it replaced. 

Sent from my phone

[AndreaFitbit]

Welcome to the Fitbit Community, @Penflo55. I'm sorry to hear that your Charge 6 display got blank after a swim. I'll be happy to assist.

Could you please try the steps of help article: Why isn't my Fitbit device's battery charging? in order  to see  if your tracker charges.

Thank you for your advise and assistance @RiekoC.

[Penflo55]

Hi, I have been through the article you suggested and I don't think the tracker is charging, or at least not properly. As I mentioned, I do get a vibration from the tracker when I try pushing the button on the charging cable 3 times to reset it and I do see a flashing green light on the back of the tracker when I take it off my wrist, suggesting there is at least some charge present. I tried using the App to see what the charge level is, but I get a message saying I need an update and when I try to update I get a message saying the level of charge is too low. 

Sent from my phone

[AndreaFitbit]

Hi @Penflo55. Thank you for your messages and efforts. Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards. 

Please keep in mind, that this form is for you alone. If other users try to fill it up, they might not get an answer from Support.  

[Penflo55]

Hi Andrea,



Many thanks for your note. I have since contacted the company I bought my
Fitbit from and have already been sent a replacement. I returned the faulty
device as requested.



Regards,



Paul Hardy

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you already have your replacement @Penflo55.

If you have time, check out our Health & Wellness board where you can make new friends, create your own topics and find tips, as well as encouragement from other members. 

Best wishes for an active day!

[YourCrackers]

Mine has done the same, annoying as I've only had it 4 days, what shall I do?

[AndreaFitbit]

Welcome to the Fitbit Community, @YourCrackers. I'm sorry to hear that your Charge 6 also shows a black screen after swimming with it. I'll be happy to assist. 

• Could you please let me know if your device shows condensation inside?
• Do the green lights on the back turn on?
• Does it vibrate when you press the button?
• Have you tried restarting your tracker with the instructions of help article: How do I restart my Fitbit device?

[RiekoC]

Hello @YourCrackers 

If the water lock feature was turned on when you went swimming, it might still be on. I found that it took very firm tapping on the display in order to turn off the water lock feature. Please try tapping very firmly on your Charge 6 display to see if that will restore the clock face.