Charge 6: can't change the SCREEN WAKE from manual to auto/didn't track sleep last night either

[KellyJ104]

My fitbit is on manual setting and I have to tap it for the screen to light up. I want it to come on when I move my arm to check the time or my heart rate or whatever. When I tap on the setting SCREEN WAKE it doesn't do anything. It's like it is stuck.

Also, last night my device did not track the first hour and 45 minutes of my sleep. I really needed to see what my oxygen variation stats looked like this morning because when I woke up my heart was racing and I had a huge adrenaline dump as if I'd stopped breathing. I'm tracking this info for an upcoming appt with a sleep specialist. I had a major episode and nothing at all was tracked. When I woke up like this I checked my fitbit and my heart rate wasn't showing at all. This morning I was unable to download anything at all. Very disappointing given this doesn't happen all the time and I desperately need information to take with me to my appt. What is going on with my device? Why didn't it track? 

Thanks for any help with either of these problems.

[RiekoC]

Hello @KellyJ104 

I'm not sure what to suggest about your problem with Screen Wake.

As for your Charge 6 not tracking the beginning of your sleep, have you tried to edit your sleep start time in the Fitbit app? If you haven't done this before, this help page has the instructions on how to edit your sleep log (<-- click link). Your sleep log should update with any tracking that was captured by your Charge 6 during the missing time.

By any chance, did you recently update the firmware on your Charge 6 or updated the Fitbit app? I'm seeing users report issues after doing an update.

[KellyJ104]

Hi RiekoC!

No. I have not tried to edit my sleep start time in the Fitbit app. I'll try that. Thanks for the instructions.

I haven't updated the firmware either. I may have hit 'update' on all my apps but I don't remember specifically updating the Fitbit app. Bummer on issues after an update though.

Thanks so much! 

[KellyJ104]

I edited my sleep, but when I click on 'save' after changing the time and date, it disappears. And nothing changes in my sleep sleep timeline either. I'm at a loss. 

[RiekoC]

Hello @KellyJ104 

Sorry, I'm a little confused by your post about editing your sleep log. Would you please let us know what disappeared when you edited your sleep time? Did you get any error messages, like there's already a log for that period?